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Terms of Services

Effective Date: March 15, 2025

Company Name: Startup CMO HQ

Contact Email: Info@StartupCMOHQ.Com

Website: https://www.startupcmohq.com

 

 

  1. Acceptance of Terms

By accessing or using any of the services provided by Startup CMO HQ ("we", "our", or "us"), you ("Client", "You", or "Your") agree to be bound by these Terms of Service. If you disagree, you may not be able to access our services.

 

  1. Services Provided

We provide professional marketing services including but not limited to:

  • Fractional Chief Marketing Officer
  • Fractional Digital Marketing Director
  • Digital Marketing Strategy and Management
  • Social Media Management
  • Email Marketing
  • Search Engine Optimization (SEO)
  • Paid Media Campaigns (PPC, Meta Ads, Google Ads)
  • Content Creation and Copywriting
  • Marketing Automation & CRM Integration
  • Website Design and Maintenance
  • Quarterly performance reviews are used to ensure long-term alignment and KPI tracking.

All services are provided according to the subscription or scope agreed upon in your signed proposal or invoice.

 

  1. Service Guarantee

We are committed to delivering measurable value and holding ourselves accountable for performance. Here’s what we guarantee:

   3.1 Performance-Based Commitments

We guarantee the following minimum deliverables based on the services you have selected:

    • Social Media Services: Minimum of [X] posts per month and monthly growth in reach, engagement, or follower count (based on benchmarks defined during onboarding).
    • SEO Services: Guaranteed completion of on-site optimization and delivery of a monthly performance report. We target ranking improvements within 90 days for agreed keywords.
    • Paid Ad Campaigns: A/B testing of designs and audience segmentation; optimization every 7 days; cost-per-click (CPC) and conversion rate improvement targets after 30 days.
    • Lead Generation Campaigns: Minimum number of [X] leads/month (if explicitly included in service scope).
   3.2 Satisfaction Guarantee

If you're not satisfied with your first 30 days of service, we’ll work with you to revise or refine the campaign at no additional charge."

Disclaimer: All guarantees are based on reasonable efforts, industry benchmarks, and available client budget. Performance is also contingent on the client’s responsiveness, content approval timelines, and market dynamics.

 

  1. Payment Terms
    • Services are billed monthly or annually in advance via Stripe, ACH, Credit Card, or PayPal.
    • Payment is due on the 1st of each billing cycle. Late payments may result in paused services.
    • Invoices not paid within 10 days are subject to a late fee of 5%.

 

  1. Cancellation Policy

Clients may cancel services at any time. However, we require a 15-day written notice prior to the next billing cycle to avoid charges for the upcoming month.

See the full cancellation policy at https://www.startupcmohq.com/cancellation-policy.

 

  1. Client Responsibilities
    • Provide timely access to accounts, assets, and approvals.
    • Respond to requests for information or approvals within three business days.
    • Maintain valid payment information on file.

Delays due to client inaction may impact the guarantee offered by Startup CMO HQ.

 

  1. Confidentiality & Data Use

All client data, strategies, and content are kept strictly confidential. We may use anonymized data for performance tracking and improvement purposes.

 

  1. Intellectual Property

All original content, strategies, and materials we developed remain the property of Startup CMO HQ until final payment is received. Upon payment, ownership of deliverables transfers to the client, excluding any third-party tools, licenses, or software.

 

  1. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from the use or inability to use our services. Our total liability is limited to the amount paid by the client in the first three months of service prior to the claim.

 

  1. Revisions & Term Updates

We reserve the right to modify these Terms at any time. Clients will be notified via email of material changes.

 

  1. Dispute Resolution

Any disputes will first be attempted to resolve through informal negotiation. If unresolved, disputes will be settled through binding arbitration in the State of Florida.

Need Support?

Reach out to our team at clientsuccess@startupcmohq.com. We’re here to help and are fully committed to your success.